Feedback & Reviews
To be honest, I haven’t had the best experiences with Vet Clinics, and I’ll admit I sometimes reference them as the animal equivalent of a car dealership, but my faith has been restored with the Natick Animal Clinic and their staff! I cannot express the gratitude I have for their compassion, empathy, and overall amazing customer service. I live over 30 minutes away from this clinic and am more than willing to drive double that to get the service for my dog again.
Highly recommend this clinic and a solid high-five to Heather and Dr. Fish for everything they did to help me and my dog!
We have been clients at Natick Animal Clinic for 15 years and have received outstanding care and service every step of the way. The vets and technicians are dedicated and caring, and the staff are true animal lovers. Our pets have been groomed there and stayed at the kennel numerous times, and we have never had an issue or a reason to be dissatisfied. We would recommend the clinic and “spa” without hesitation.
They take great care of Lilly!
I’ve been going here for years, and the doctors and staff are just wonderful. I wish they could be my doctors!
My family and I are very appreciative of Dr. Pocher and the staff at Natick Animal Clinic for the care they provide to our cats Minnie and Dublin. Both of our cats have recently received medical treatments at their facility, and we were amazed at the responsive care they received, from the actual treatments to the numerous checkup phone calls. Dr. Pocher explains all of the options and answers every question asked. We are very lucky to have our cats part of Natick Animal Clinic.
Thank you for taking such great care of Roxie. NAC added her into an already full Friday afternoon schedule when they learned that she was not feeling well. She was given expert care in every way. I even got a follow-up call on Sunday to check on her progress.
This is an absolutely first-rate veterinary clinic. The doctors and techs are extremely good. You just cannot fault them for attentiveness, friendliness and professional skill. We especially appreciate Dr. Schmidt, but other providers we have seen occasionally at this practice also made a very good impression. The receptionists always seem able to get our dog in for an unscheduled appointment promptly. The doctors see patients on time, always carefully explain their recommendations and answer all questions clearly. They have good judgment about what tests or procedures are necessary to do. Dr. Schmidt always makes a follow-up call a few days after each appointment to check on how the dog is faring and to answer any questions that may have arisen. (Don’t you wish your “people doctor” did that?!)
More generally, this practice employs good people who seem to enjoy their work and love animals. My husband and I treat our dog like the child we don’t have, so we are very particular about his vet care. However, we have never been less than 100% satisfied with the services we have received at Natick Animal Clinic. The associated Four Paws Spa is also good and will cheerfully accommodate special requests/special needs. We do not send the dog for boarding, so I can’t comment on that aspect of the business.